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ABOUT US

We provide consumers with a path to informed decisions

We want to ensure that voices are heard and customer experiences are improved. We provide consumers with a path to an informed decision on who they spend their valuable time and money with. We empower government regulators on the realities of how customers are being treated. We enable companies to raise the bar on how they deliver.

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We are customer-obsessed and data-driven

We believe customer centred decision-making is critical for society and long-term growth

Advocacy

We amplify the voice of customers. Our customer experience benchmarks objectively and transparently drive improvements.

Graphic illustration depicting three user icons with a speech bubble and a document, symbolizing customer advocacy and engagement. This image represents the importance of amplifying customer voices in driving positive change.
Experience

Our team has decades of experience working hands-on with data to drive customer-centric change across organisations.

Graphic illustration depicting interconnected user icons, symbolizing collaboration and shared experiences. This image represents Thoughtscore's commitment to leveraging extensive experience in data-driven customer-centric change.
SUPPORT

We respect your time by efficiently gathering opinions and helping you to make informed decisions as where to spend your time & money

Graphic illustration depicting a user icon alongside a support chat bubble, symbolizing customer support and assistance. This image represents Thoughtscore's commitment to efficiently gathering opinions and helping consumers make informed decisions.
Ethics

We are obsessed with privacy-ethical use of data. We apply the highest standards to our data gathering and reporting. Individual data is always anonymised 

Graphic illustration of a shield with a lock symbol, representing data privacy and ethical standards. This image emphasizes Thoughtscore's commitment to the ethical use of data and the importance of anonymizing individual information.
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Join Our Mission

At Thoughtscore, we're on a journey to revolutionize customer experiences. Our passion? Turning data into action, transforming feedback into change, and empowering businesses to put their customers first.

Maria Behan Doyle

As the strategy and commercial lead at Thoughtscore, Maria strives to grow the community, ensure that our collective voice is heard and true change happens. Everything Maria does is focused on building sustainable businesses which are commercially viable whilst positively serving society. 

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With a background that spans growing up in a village store to studying in Japan and over 20 years in global tech, she brings a unique growth mindset, a customer retention understanding, and insight into the collective benefits of long-term loyalty. At Thoughtscore, Maria channels her corporate leadership experience and expertise to drive change for good in a practical rather than idealistic way, transforming challenges into opportunities for long-term success.

Photograph of Thoughtscore co-founder

Our Core Values

  • Pragmatism: We believe in practical, results-oriented solutions that make a real difference.

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  • Diversity: Our strength lies in our differences. A variety of perspectives, experiences, and ideas fuels our innovation.


  • Respect: We value your time, your choices, and your life outside work. A proper work-life balance isn't just talk; it's how we operate.


  • Candour: We're straight talkers. Open, honest, and always respectful. No corporate waffle, just genuine communication.

What You'll Find With Us

  • A mission-driven environment focused on improving customer experiences through data-driven insights.

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  • A culture that champions both customer advocacy and employee well-being.

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  • Opportunities to work with cutting-edge data analysis while making a real impact on business practices.

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  • A diverse, respectful workplace where different perspectives are valued and celebrated.

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  • An open, candid communication style free from corporate jargon.

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  • A genuine commitment to work-life balance and personal growth.

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  • A team of passionate professionals who believe in turning customer feedback into meaningful change.

Smiling young man with glasses engaged in data analysis, with a digital overlay of binary code representing data-driven insights. This image reflects the qualities sought in candidates who are self-motivated, organized, and enthusiastic about transforming data into actionable insights.

Who Are You

  • Highly self-motivated, taking the initiative.

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  • Organised and disciplined, managing your own deadlines, projects and priorities.

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  • Possess a genuine enthusiasm for data analysis, and can communicate complex concepts in simple and accessible language.

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  • Approach challenges with a pragmatic mindset, favouring practical, implementable solutions.

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  • Consistently demonstrate respect in all interactions, valuing diverse perspectives from colleagues and customers alike.

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  • Thrive in an environment of open dialogue, where transparent and candid feedback is not just welcomed, but expected.

Photograph of Thoughtscore co-founder

Chase Farmer

As the technology and data science lead at Thoughtscore, Chase lives and breathes data science and AI, turning his lifelong fascination with technology into impactful tools and meaningful insights. When he's not architecting solutions at work, you'll likely find him exploring the latest AI developments or building with cutting-edge open-source technology.

 

With an MSc in Economics from SOAS, University of London, and over 7 years leading global tech teams, he brings both expertise and genuine enthusiasm to every challenge. His background in technology consulting has shaped his practical approach to innovation. At Thoughtscore, Chase channels this passion into pushing the boundaries of what's possible with data, while keeping our commitment to ethical practices and customer-focused solutions at the core.

Group of diverse professionals engaged in a collaborative meeting, discussing documents and data insights around a wooden table with a plant centerpiece. This image represents Thoughtscore's commitment to teamwork, diversity, and a mission-driven environment focused on improving customer experiences through open dialogue and shared values.

What Drives Us

We're not just number crunchers or data enthusiasts (though we are that too!). We're champions of the customer voice, advocates for better business practices, and believers in the power of insight to drive meaningful change.

OUR FOUNDERS

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